Terms of Use

Effective Date: May 3, 2025

Last Updated: May 3, 2025

These Terms of Use ("Terms") govern your use of the web chat service ("Chat Service") and How End-Users Consent to Receive Messages provided on the website of Tierney-Walker Bookkeeping LLC ("we," "us," or "our") or via text and email. By using the Chat Service, you agree to these Terms. If you do not agree, please do not use the Chat Service.

1. Use of the Chat Service

The Chat Service is intended to assist with general inquiries about our bookkeeping services. You agree to:

Use the Chat Service for lawful purposes only

Provide accurate and truthful information

Not impersonate another person or entity

Not submit sensitive personal data (e.g., full Social Security numbers, bank account logins)

2. No Professional Advice

The Chat Service is provided for general informational purposes and does not constitute professional, financial, or legal advice. Any reliance you place on information from the Chat is at your own risk.

3. Privacy and Data

By using the Chat Service, you consent to the collection and processing of information as described in our Privacy Policy. We may store chat transcripts for quality assurance and to improve customer service.

4. Availability

We aim to maintain uninterrupted access to the Chat Service but do not guarantee that it will always be available, secure, or error-free. We may suspend or terminate access at any time.

5. Prohibited Use

You may not use the Chat Service to:

Harass, threaten, or abuse others

Transmit spam or malicious software

Attempt unauthorized access to our systems

How Do End-Users Consent to Receive Messages?

At Tierney-Walker Bookkeeping, we are committed to respecting your privacy and ensuring that you have control over how and when you receive communications from us. This policy outlines the methods through which our clients and prospective clients (collectively referred to as “end-users”) consent to receive messages, including but not limited to email, SMS/text, phone calls, and other electronic communications.

1. Explicit Consent

End-users provide explicit consent to receive communications from Tierney-Walker Bookkeeping by:

  • Completing and submitting our contact form via our website.

  • Opting in to receive messages through an online scheduling platform or client onboarding form.

  • Checking a consent box agreeing to receive communications when signing service agreements or proposals.

  • Providing their phone number or email address during consultations, either in-person, over the phone, or through email, and verbally agreeing to be contacted.

  • Signing up to receive newsletters, updates, or informational content from our business.

We maintain records of these consents for compliance and transparency.

2. Types of Messages You May Receive

  • With your consent, we may send messages that include:

  • Appointment reminders or scheduling updates.

  • Important updates related to your bookkeeping or payroll services.

  • Newsletters, promotions, or announcements regarding our services.

  • Requests for feedback or customer satisfaction surveys.

We will not send unsolicited promotional messages without prior consent.

3. Right to Opt-Out

You may withdraw your consent and opt out of receiving messages from us at any time by:

  • Clicking the “unsubscribe” link in any marketing email.

  • Replying “STOP” to any text message we send.

  • Emailing us at deb@tierneywalkerbookkeeping.com with a request to stop communication.

  • Notifying us verbally or in writing.

Upon receiving your opt-out request, we will promptly remove you from our communication list(s) and cease sending non-essential messages.

4. Compliance with Applicable Laws

Our messaging practices comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and New York State privacy and consumer protection laws. We take all reasonable steps to ensure our communications respect your preferences and legal rights.

Modifications

We may update these Terms from time to time. Continued use of the Chat Service constitutes acceptance of any revised Terms.

Contact

If you have questions about these Terms, please contact us at deb@tierneywalkerbookkeeping.com.